Zaxby’s Job Descriptions

Zaxby's job descriptions can help you decide which career path to take.

Zaxby’s Job Descriptions are a great way to find the perfect career. They are a comprehensive list of all the positions available and include, job responsibilities and required qualifications. This gives you an easy reference point for job hunting or deciding if this is the right career for you.

What are Zaxby’s Job Requirements?

The job requirements are simple: you have to be at least 16 years old, and able to work at least 20 hours a week. You also need to be flexible and able to work any shift that is available, which can include weekends and holidays.

There aren’t any minimum educational requirements to apply and get hired at Zaxby’s. The company focuses primarily on hiring employees who are attentive to detail, eager for training, and have a sense of urgency.

Zaxby’s Core Values

Here are the company’s core values:

  • Guest Focused—Their success is based on delivering accommodations that are satisfactory and enjoyable for their guests. They stay focused on the guest throughout their stay and make sure they’re happy.
  • Develop Talent—They feel that people are their most important asset. The company strives to develop wonderful employees who bring all different types of talent to their business environment.
  • Operational Excellence—Zaxby’s makes sure that the quality of its products and services are maintained at the highest level possible.
  • Continuous Improvement—They love what they do and strive to be better than other organizations. Sometimes change can make things better, and the company embraces it.

Zaxby’s Team Member Job Description

The Zaxby’s team member is responsible for providing customers with food, beverages, and the highest level of customer service. Team members are responsible for delivering an excellent guest experience, making sure that all guests are served quickly and correctly, and providing the right amount of food to meet their needs.

Other responsibilities:

  • Greet guests promptly and professionally
  • Take orders from guests
  • Ensure that all guests are satisfied with their order
  • Make sure that all food items are prepared properly and delivered in a timely manner
  • Maintain a clean work area during meal service
  • Be certain that all guests receive an accurate total before payment

Zaxby’s Cashier Job Description

The cashier is responsible for the speed, accuracy, and efficiency of taking orders and processing transactions in a timely and friendly manner. This includes taking orders, ringing up order transactions, maintaining cash drawer, and stocking/tidying. The cashier is also responsible for providing exceptional customer service by greeting customers promptly upon arrival at the restaurant.

Other responsibilities include:

  • Ring up order transactions accurately and quickly
  • Maintain cash drawer, including keeping it stocked with currency
  • Ensure that all food items are prepared in accordance with company standards
  • Utilize proper food handling procedures when working with food items
  • Follow company policies and procedures while on duty

Zaxby’s Cook Job Description

At Zaxby’s, cooks are responsible for preparing, cooking and serving the food that guests enjoy. They work on the front line of the restaurant, making sure that everyone has a great experience.

Other responsibilities:

  • Prepare and cook food based on specifications and recipes
  • Monitor food safety and quality standards
  • Work with management to identify training opportunities
  • Provide feedback to improve product quality and efficiency
  • Ensure proper sanitation practices are followed in all departments
  • Follow company guidelines and policies
  • Maintain cleanliness of kitchen
  • Have a positive attitude and maintain a safe work environment

Zaxby’s Crew Leader Job Description

The crew leader is responsible for managing the operation of a Zaxby’s restaurant. Crew leaders are responsible for ensuring that the restaurant is meeting all operational goals and that the restaurant has an excellent reputation.

Other responsibilities:

  • Develop and execute a business plan for the store
  • Manage staff, including hiring, training, scheduling, and performance reviews
  • Manage safety and security at all times in compliance with company standards
  • Ensure that store has all necessary equipment in good working order
  • Develop and maintain relationships with suppliers and vendors
  • Train new crew members as needed
  • Maintain accurate financial records
  • Maintain a clean, safe, and orderly work environment

Zaxby’s Assistant Manager Job Description

The Assistant Manager is responsible for the daily operation of Zaxby’s restaurants and support functions. This includes managing the store, planning and executing all operational activities, managing daily functions and responsibilities including marketing, finance, and human resources, supervising cashiers and food runners, overseeing kitchen operations, maintaining cleanliness standards in the restaurant and store areas.

Other responsibilities:

  • Maintain cleanliness standards in the restaurant and store areas
  • Hire new team members
  • Manage all aspects of finance, including accounting and purchasing
  • Manage all marketing, including advertising campaigns
  • Monitor employee performance to ensure quality customer service is delivered
  • Ensure that financial targets are met by controlling store inventory levels
  • Develop employee training programs to improve customer service

Zaxby’s General Manager Job Description

The general manager is responsible for the overall operations of the restaurant, including staffing, food safety and training, scheduling, sales and marketing, budgeting, inventory control, and purchasing. The GM is also responsible for establishing the restaurant’s brand standards and support team.

Other duties:

  • Establish operational guidelines to ensure compliance with Zaxby’s policies
  • Develop pricing policies to ensure profitability
  • Ensure compliance with Zaxby’s food safety policies
  • Train staff on operational standards
  • Ensure compliance with store hours and staffing requirements
  • Provide feedback to management on both current and long term goals for operations
  • Review store reports for accuracy and adherence to directives
  • Develop monthly sales estimates based on sales trends from previous months
  • Support local marketing efforts by preparing promotional materials for

Zaxby’s District Manager Job Description

The Zaxby’s district manager is responsible for managing and developing the company’s business in a defined geographic area. This employee is responsible for all aspects of the restaurant, including marketing, sales, operations, and development.

District managers will also manage a team of employees that includes franchisees and managers.

Other responsibilities:

  • Manage the overall operations of a restaurant in the region
  • Oversee franchisees and managers of the restaurants in the region
  • Develop and execute regional marketing plans to increase customer traffic
  • Work with franchisees to develop marketing strategies that support their success
  • Recommend improvements to processes that will increase efficiency and reduce costs
  • Develop and implement operational procedures that meet company standards
  • Communicate with district managers in other regions to share best practices
  • Act as a leader within the company

Is Zaxby’s a good place to work?

Zaxby’s is a great place to work if you are looking for something casual and flexible, but not necessarily if you are looking for a well-paying job.

Management is generally very efficient and work/life balance is said to be good, due to good employee scheduling.

What is Zaxby’s orientation like?

Zaxby’s employee orientation is not that different from other fast-food chains. They have a short orientation, which includes company history, company vision, and the mission statement.

Employees are encouraged to ask questions and get to know one another during this time.

Some locations do not offer any employee orientation, and you simply learn your position while shadowing another worker on the job!

Zaxby’s Employee Discount

Zaxby’s employee discount for hourly employees is 50% off all meals. Managers usually get 100% free meals while on duty.

Featured image courtesy of Michael Rivera, CC BY-SA 3.0, via Wikimedia Commons.

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